Tracy Ravenscraft

Tracy Ravenscraft is a seasoned professional with extensive experience in technical success and site reliability engineering. Currently serving as Senior Director of Technical Success at New Relic since December 2016, Tracy has built and managed a global customer success team, implemented effective customer onboarding programs, and developed a forecasting dashboard that enhanced service delivery and retention. Previous roles include Director of Site Reliability Engineering for Healthcare.gov, where significant improvements in system stability and performance were achieved, and a Site Reliability Engineer at VALERE Consulting, focusing on uptime for Best Buy's online platform. Tracy also has experience as a Production Support Analyst, IT Systems Management Analyst, and Senior Application Analyst, supported by a degree in Microcomputer and Networking Technology from Northwest Technical College.