Lorraine Mattox

Lorraine Mattox has a diverse work experience in various industries. Lorraine started their career at Borders in 2000, where they served as a Merchandising Supervisor, responsible for training new staff, handling customer service, and managing the store's marketing materials. Lorraine also worked as a barista in the cafe when needed. In 2001, they joined Temporary Distortion as a Professional Actor, participating in several theater tours and creating performances, installations, films, and albums. In 2002, Lorraine began working at New York Public Radio as a Listener Services Associate, where they answered phones, researched member benefits, and responded to listener questions. Lorraine also took on the role of creating training documentation and onboarding. In 2007, they became the voice-over announcer for WNYC Radio, being the voice of the radio station and their online platforms until 2013. Since 2012, Lorraine has been with New York Public Radio as the Director of Listener Services, leading a customer relations team and focusing on improving response times, member satisfaction, and implementing efficient tools and systems for better user experience.

Lorraine Mattox holds a Bachelor's degree in Theatre/Theater from Florida State University. No information about the start or end year of their education at this institution is provided.