Paul Air

Paul Air possesses extensive experience in resource planning and management information within customer service environments. Currently serving as Planning & Insights Manager at Newcastle Building Society since May 2003, Paul Air leads the resource planning process utilizing NICE IEX WFM and delivers customer service performance insights. Previously held positions include Resource Planning & MI Manager and MI Manager at the same organization, focusing on resource management and reporting for the customer service center. Earlier experience includes roles as Administration Assistant at NHS, Web Administrator at C2KE, and Accounting Assistant at Dewhirst. Paul Air holds a Postgraduate Certificate in Leadership and Transformation from the University of Sunderland.