Gaynor Hammond

Gaynor Hammond currently serves as the Head of Commercial Governance at Newcastle Strategic Solutions since September 2023. With extensive experience in project and product management, Gaynor previously held several leadership roles at Capita Customer Management from July 2017 to September 2023, including Senior Product Manager and Programme Manager, where responsibilities included leading a major GDPR project. Prior to that, Gaynor was a Senior Assurance Project Manager at npower, overseeing a significant transformation project focused on service quality. Experience also includes the role of Operations Change Manager at Barclays UK, driving process improvements within the mortgage sector, and serving as an Executive Coach with Your Coach from 2010 to 2015, facilitating personal development for individuals and teams. Gaynor's career began at British Gas, where a decade was spent managing change and service improvement initiatives, achieving notable reductions in customer contact.