David Land

David Land has extensive experience in operations management within the financial services industry, currently serving as Head of Complaints and Head of Service Delivery at NewDay since October 2012. Key responsibilities include managing both onshore and offshore operations, complaint handling, budget control, and overseeing multiple change programmes. Prior to NewDay, David held various leadership roles at Lloyds Banking Group, including Head of North Operations and Head of Scotland Operations, overseeing significant teams and customer service processes. Earlier experience at HBOS encompassed roles such as Head of Savings and Head of Retail Processing, managing large teams and multiple customer service centres. David holds degrees in Management Studies from The Open University and Business Studies from Newcastle College of Arts and Technology.