Kelly Sharkett

Kelly Sharkett has an extensive professional background in customer service and operations management. Kelly has held various roles at npower Business, including Contact Channel Manager and Complaints Manager. During their tenure, Kelly successfully managed customer contact centres, digital teams, and led initiatives to improve business processes and regulatory compliance. Kelly also has experience as a Performance Coach, supporting the training and development of employees. Prior to npower Business, Kelly worked as a Technical Consultant at KCOM, providing technical support for broadband services. Currently, Kelly is serving as a Senior Manager of Operations Optimization at NewDay.