Paul Marron

Paul Marron is a seasoned professional with extensive experience in incident and problem management across various sectors. Currently serving as the Senior Manager of Incident Management & Insight at NewDay since December 2020, Paul leads the Incident Management function and oversees major incidents while driving improvements through detailed post-incident reviews. Prior to NewDay, Paul held the position of Incident Manager at Civica, where responsibilities included managing Priority 1 incidents and enhancing the Incident Management Process in line with ITIL. From August 2001 to February 2019, Paul worked at RBS in various roles including Problem Manager and Incident Manager, focusing on root cause analysis and cross-business incident resolution. Paul's career began in customer service roles at ScottishPower and UCI Cinema, and education includes studies at Bell College and Stow College.