Ilana Shackelford

Ilana Shackelford is an experienced professional currently serving as a Senior Account Coordinator at Newfront since January 2023 and as an Account Manager at Lockton Companies since August 2021. Previous roles include Account Coordinator at The ABD Team and Service Coordinator at Fire Detection Unlimited, Inc. where skills in client relationship management, billing, and operational coordination were developed. Ilana has also contributed as an Event Sales and Marketing Assistant at The Lighthouse at Glen Cove Marina, Meetings & Education Assistant at MedAmerica, Jr Underwriter at JE Brown & Associates, and Youth Director at Rockville Presbyterian. With an Associate of Arts and Sciences in Business Administration and Management from Heald College-Concord, Ilana has demonstrated strong leadership and organizational capabilities, along with a commitment to customer service and team collaboration.