Michael Craig

Michael Craig currently serves as the Director of Operations at Newport Aquarium, contributing as a member of the Senior Leadership Team to foster teamwork and set clear expectations. Prior experience includes roles such as Area Manager at Parking Management Company and multiple positions at Belterra Park Gaming, where responsibilities encompassed Continuous Improvement and Guest Experience Management, leading initiatives to enhance operational performance and guest satisfaction. Notable achievements include managing extensive departmental teams, implementing Standard Operating Procedures, and spearheading revenue growth through Lean Six Sigma methodologies. Michael Craig holds a Lean Six Sigma Blackbelt from Villanova University and has a background in various industries, including hospitality, sales, and manufacturing.