Ian Humberstone is an accomplished professional in IT service management, currently serving as Delivery Director at NewRocket since March 2024, following a tenure as Service Delivery Manager. Previously, Ian held the role of ServiceNow Technical Project Manager/Implementation Consultant at the Parliamentary Digital Service, leading the implementation and enhancement of the IT Service Management platform and managing various technical deliveries. Ian's extensive experience includes positions at NHS England as ServiceNow Project Manager/Delivery Support Manager, where project management for the NHS Transformation programme was a key focus, and independent consultancy at JAMANJI LTD. Ian also worked as a Service Management Consultant at CubeMatch Ltd., and as a Data Centre Transition Project Manager at Aviva, among other roles, contributing to diverse projects and programmes within prominent organizations and driving initiatives in ServiceNow, ITIL processes, and service transitions.
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