Khalid Ahmed

Khalid Ahmed is a ServiceNow Business Analyst with over 8 years of ServiceNow experience and 13 years in IT Service Management. Currently, at NewRocket, Khalid plays a key role in delivering processes related to Software and Hardware Asset Management and IT for IT processes, while also leading knowledge transfer sessions for a major client. Previously, Khalid held positions at BAE Systems, FlyForm, and SCC, where they successfully managed implementation projects and drove process optimization using ITIL and ServiceNow best practices. Khalid earned an M.Sc. in Business Information Technology from Southampton Solent University and a B.Sc. in Electrical and Electronic Engineering from the University of Khartoum.