Ricky James is a Principal Service Management Consultant with over 20 years of experience in Service Delivery Account Management and project oversight for Fortune 100 companies. They have a proven track record in customer relations, program management, and crisis resolution, adept at managing teams of IT professionals across diverse geographical locations. Ricky has held key roles at prominent organizations including Weyerhaeuser, KST Data, and Electronic Data Systems, where they contributed to successful IT infrastructure upgrades and service delivery initiatives. Currently, Ricky is engaged as a ServiceNow Service Design Senior Business Analyst for the State of Georgia, focusing on eliciting and documenting business requirements to drive effective project outcomes.
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