Donovan Dejong

Donovan DeJong is an accomplished Service Operations Manager currently leading Service Delivery and Operations management at News Corp for the APAC region since October 2019. With extensive experience in major incident and problem management across various technology platforms, including infrastructure operations and digital publishing, Donovan has effectively overseen the lifecycle of major incidents through triage, escalation, and resolution. Prior roles at News Corp Australia included Major Incident & Problem Manager and Senior Analyst, where responsibilities encompassed cloud platform support and incident management. Earlier experience includes providing IT and telecommunications support at the Department of Human Services in Victoria, and security management roles at SECUREcorp and SPL Security Ltd. Educational qualifications include an Advanced Diploma of Multimedia from Swinburne University of Technology and certification as a Level 4 Professional Enterprise Coach from The Coaching Institute.