Laura Mercer

Laura Mercer is an experienced professional in customer operations and project management, currently serving as a Customer Operations Specialist at Newtex since February 2022. Laura has a diverse background with previous roles including Customer Service Specialist at FirstLight Fiber, where management of high-volume projects was key, and Project Manager & Project Liaison at USAWeb Asset Group, focusing on logistics and client relations. Earlier experience includes serving as Field Services Administrator and Customer Services Coordinator at Ritchie Bros., and an Assistant Manager at The Vitamin Shoppe, where leadership and customer service excellence were emphasized. Laura holds multiple credentials from the University of the Nations and is licensed in cosmetology, showcasing a rich blend of skills across various sectors.