Our Customer information and service request management are key factors in delivering targeted service levels. Customer information system integrated with a CMMS and an asset management system provide a synergistic solution for organizations. Customer module tracks all pertinent information, service requests and service level performances. Theservice request can be converted into a work order to link the history. Customer service requests can be dispatched to maintenance crews for a quick response. For More Information: http://www.nexgenam.com/

Software

Nexgenam

Nexgenam's headquarters in Sacramento, CA, United States

This department is responsible for managing technical projects and analyzing business requirements to ensure effective implementation.

Technical Services

The Engineering Team at Nexgenam is responsible for designing, developing, and maintaining the company's customer information systems and asset management solutions. This includes creating detailed technical plans, ensuring integration with CMMS, and optimizing service request workflows to enhance service levels. Team members collaborate on various projects to convert customer service requests into actionable work orders and improve response times for maintenance crews.

Engineering Team

The Leadership Team at Nexgenam innovates and drives the company's strategic vision, ensuring the seamless integration of customer information systems with CMMS and asset management solutions. Comprising top executives including the Chief Technology Officer, President & CEO, VP Of Business Development & Marketing, VP Of Software Development, and the Principal, the team formulates high-level strategies to enhance service request management, improve service levels, and optimize asset tracking for superior organizational performance.

Leadership Team

The Business Development and Marketing team at Nexgenam focuses on expanding business opportunities and elevating the company's market presence. The team crafts strategic marketing campaigns, nurtures client relationships, conducts market analysis, and identifies new business prospects. They work collaboratively to drive growth, enhance the company's visibility, and ensure excellent service delivery to customers through integrated solutions.

Business Development and Marketing

The Project Management Team at Nexgenam is responsible for overseeing the planning, execution, and completion of customer information and service request management projects. They ensure that customer modules, service requests, and asset management systems are seamlessly integrated and operate efficiently. This team coordinates between various departments to ensure timely dispatch and resolution of customer service requests, optimizing service levels and maintaining high customer satisfaction.

Project Management Team

This department focuses on enhancing client satisfaction and facilitating educational resources for clients.

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Other teams

Engineering Team

Leadership Team

Business Development and Marketing

Project Management Team

Client Success