Manuel De Sousa

Manuel De Sousa (MBA) has a diverse work experience spanning over several years. Manuel currently works as a Client Services Manager at Nexi Group, a position they started in 2022. Prior to this role, Manuel worked as a Central Institutions - Client Service Manager at Sia S.p.A from 2021 to 2022.

Manuel'sprevious experience includes working at Perago, where they held multiple roles. From 2018 to 2021, they served as a Service Support & Accounts Coordinator, responsible for account management and customer support. Earlier, from 2016 to 2018, they worked as a Support Desk Manager, focusing on customer relationship management, incident management, and compliance with service level agreements.

Before joining Perago, Manuel worked at BCX from 2007 to 2016. Manuel held various positions during their tenure, including Service Integration Manager, Senior Customer Support Engineer, and Customer Support Engineer. Manuel'sresponsibilities involved building customer relationships, coordinating support teams, and providing technical support to clients.

Manuel's early career includes working at MOZAL, S.A. from 2000 to 2007. Manuel served as an Authomation Specialist, handling administrative tasks and supporting the industrial IT environment. Prior to this role, they worked as a Maintenance Technician, attending to breakdowns and conducting proactive maintenance in the production area.

Overall, Manuel De Sousa (MBA) brings a wealth of experience in client services, support management, and technical expertise to their current role at Nexi Group.

Manuel De Sousa (MBA) has a diverse educational background. Manuel obtained a Master of Business Administration (MBA) degree in Business Administration and Management from the Tshwane University of Technology, completing their studies from 2018 to 2021. Prior to their MBA, they attended the Stellenbosch Business School from 2012 to 2013, where they completed the Management Development Program in Business Administration and Management.

Before pursuing higher education in business, Manuel earned a Bachelor's degree in Information and Communication Technology (ICT) from ISCTEM, where they studied from 2001 to 2006. Manuel also has a technical degree in Electrical and Electronics Engineering from the Instituto Industrial De Maputo, which they completed from 1994 to 1999.

In addition to their formal education, Manuel has obtained several certifications, including ITIL v4 Foundation from PeopleCert in December 2020. Manuel also holds certifications in COBIT 5, Certified Systems Engineer - HP-UX 11 v3, ITIL Foundation V3, Industrial SQL, Intouch for SCADA, NetApp Certified Storage Installation Engineer, ONTAP, Oracle Database 9i Administrator - Professional (OCP), and PMMI Mechatronics: Programmable Logic Controllers 1 (PLCs). The specific institutions and dates of obtaining these certifications are not provided.