Claudia Lessa possesses extensive experience in pharmaceutical and customer service roles, having worked as a Pharmaceutical Specialist at Grupo DPSP from November 2015 to December 2020, where responsibilities included direct customer service and team leadership focused on process standardization. Currently, Claudia serves as a Customer Service and Experience Analyst at Mevo since August 2021, managing multichannel support for technology and health sector clients, while ensuring compliance with service level agreements and key performance indicators. Claudia holds a degree in Pharmacy from Anhanguera Educacional, a postgraduate degree in Sanitary Surveillance from UNINTER Centro Universitário Internacional, and a certification in Pharmacovigilance from Instituto Racine.
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