Drew Klaassens

Drew Klaassens is an experienced Systems Engineer and Senior Escalations Technical Support Engineer at Nexsan, where responsibilities include troubleshooting complex support issues, prioritizing open incidents, and ensuring customer satisfaction. Previously, Drew served as a Support Engineer at XIO Storage, focusing on SAN implementations and data migration across various platforms, and at GlassHouse Technologies, managing technical relationships and delivering strategic presentations. Early experience includes a role as a System Administrator at Activant Solutions, where Drew developed business continuity and disaster recovery plans. Drew holds a Bachelor of Science in Computer Science from Southern Connecticut State University.