Macela Santos is an experienced professional in human development with a diverse background in healthcare, education, and customer service. Currently serving as a Floater Coordinator at Hospital for Special Surgery since September 2023, Macela manages multiple offices and handles surgical case management and MRI pre-authorization. As a Patient Care Coordinator at Next Generation Pediatrics since June 2022, Macela oversees the care of 100 to 150 patients daily while ensuring compliance with privacy and insurance guidelines. Additional roles include teaching English as a Second Language to over 4,000 students at Macela Santos Academy and contributing as a Hostess at Fogo de Chão. Macela's educational qualifications include a Bachelor of Arts in Industrial and Organizational Psychology from Queens College and a Bachelor of Arts in Psychology from the University of Tübingen, complemented by various degrees in language and science.
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