Liliana C Tovar

Liliana C Tovar has a diverse work experience spanning various industries and roles. Liliana C currently works at Next Insurance, where they started in 2019 as an Insurance Customer Service Specialist. In this role, they provided customer service to small business owners, onboarded clients, and produced resources for Spanish-speaking customers. Liliana C then moved on to become an Insurance Customer Service Team Lead, where they managed a team of 12+ and provided daily support, coaching, and training.

Prior to their time at Next Insurance, Liliana worked at Taden Stone Construction as a Project Manager from July 2018 to January 2019. In this role, they managed and communicated with company departments, vendors, builders, and employees, overseeing the lifecycles of 15 projects. Liliana C also handled staffing of subcontractors through software platforms.

Before that, Liliana was an Executive Assistant at Steel Toe Stiletto, LLC from February 2018 to July 2018. In this position, they worked directly with the CEO, managing subcontractors, employees, accounting systems, and payroll.

Liliana gained early work experience at the Ochsner Fitness Center, where they worked as a Bilingual Customer Service Representative from June 2012 to August 2017. In this role, they learned the basics of customer relationships and teamwork, took on inventory management responsibilities, and served as a de facto shift supervisor.

Liliana C also interned at Louisiana Economic Development as an International Commerce Intern from June 2016 to June 2017. In this position, they analyzed foreign economic profiles, researched links between Louisiana and foreign economies, and provided translation services.

Furthermore, Liliana worked as an Assistant Manager at Maple Street Cafe from May 2015 to May 2017. In this role, they implemented a new documentation process, handled financial software, and managed filing, inventory, and data.

Lastly, Liliana was a Customer Service Representative at the Tiger Card Office (Student Worker) at Louisiana State University from February 2014 to September 2015.

Overall, Liliana has a wealth of experience in customer service, project management, team leadership, and administrative support.

Liliana C Tovar completed their Bachelor's degree in Information Systems and Decision Sciences from Louisiana State University between 2013 and 2017. Currently, they are pursuing a Master's degree in Industrial and Organizational Psychology at Southern New Hampshire University, starting in 2021.

In addition to their formal education, Liliana has obtained various certifications to enhance their skills and knowledge. These certifications include the Jira Fundamentals Badge from Atlassian (obtained in August 2023), Instructional Design Essentials: Models of ID from LinkedIn (obtained in November 2022), Social and Behavioral Research - Basic/Refresher from the CITI Program (obtained in August 2022), Supporting Your Mental Health While Working from Home from LinkedIn (obtained in February 2022), Instructional Design: Adult Learners from LinkedIn (obtained in January 2022), Coaching Employees through Difficult Situations from LinkedIn (obtained in October 2021), Meditation Teacher Certification from The Veda Center (obtained in April 2021), Developing Your Team Members from LinkedIn (obtained in March 2021), Managing Employee Performance Problems from LinkedIn (obtained in March 2021), Preparing Yourself for Change from LinkedIn (obtained in March 2021), Manager Success Program Series "Conversations that Matter" from BetterManager (obtained in September 2020), Avoiding New Manager Mistakes from LinkedIn (obtained in August 2020), Customer Service: Handling Abusive Customers from LinkedIn (obtained in August 2020), New Manager Foundations from LinkedIn (obtained in August 2020), Time Management for Managers from LinkedIn (obtained in August 2020), and Make the Move from Individual Contributor to Manager from LinkedIn (obtained in July 2020).