Matthew Norman possesses extensive experience in various roles within the retail and customer service sectors, having worked at Next Group PLC from November 2004 to August 2011 in positions such as Training & Development Officer, Customer Service Advisor, and Business Analyst. Following this tenure, Matthew held several key positions at Next from September 2011 to July 2013, including UX Architect, Product Development Manager, Product Owner, and Acting Product Development Manager. Prior experience includes a role as Key Colleague at Asda from August 1999 to August 2003. Educational qualifications include a BTEC National Diploma obtained from North Warwickshire and Hinckley College (1999-2002) and GCSEs from Coutesthorpe Community College (1997-1999).
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