Nextcare
Naif Alsaeed is a seasoned professional in the field of business development and customer care, currently serving as a Business Development Senior Officer and Customer Care & Travel Assistance Team Leader at Nextcare since November 2017. Responsibilities include managing customer inquiries and complaints, overseeing VIP units and delegate teams, arranging global medical treatments, processing claims, and ensuring patient evacuations. Previous experience includes a role as a Laboratory Technician at REDA Chemicals from November 2013 to November 2016. Educational credentials include attendance at King Fahd University of Petroleum & Minerals.
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Nextcare
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Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators. Nextcare operates the region’s first 24/7 medically staffed and multilingual call center for a direct and partner network allowing cashless access across various countries. With more than 4 Million members under management, the company administers an annual portfolio of over USD 1 billion claims in value and 8.5 million claims in volume for more than 120 clients including insurance companies and self-funded schemes. Being a member of the renowned Allianz Group, Nextcare creates and tailors health insurance management programs covering Customer Service, Risk Assessment Solutions, Managed Care Services, Software Solutions and Added Services. Nextcare employs more than 1,100 employees located in its branches in the UAE, Lebanon, KSA, Egypt, Bahrain, Oman, Qatar, Kuwait, Morocco and Tunisia. Awarded “TPA of The Year" Award at the 3rd Middle East Insurance Industry Awards 2016.