Jane Ho

Jane Ho has a diverse work experience spanning over several companies. Jane started their career as a Client Support Representative at Advent Software in 2007, where they provided high-level technical support for clients. Jane was later promoted to Senior Technical Support Representative, handling more complex cases and mentoring new hires. Jane then transitioned to a role as a Client Support Analyst, where they provided level 2 support for Trade Order Management Software. Jane also acted as an escalation point for Moxy support representatives.

In 2013, Jane became a Senior Client Support Analyst at Advent Software. In this role, they provided front-line support for beta clients and acted as a channel between services and product development teams. Jane troubleshooted and investigated critical support cases, managing client expectations and working with various stakeholders.

Jane joined Square in 2015 as a Square Payroll Onboarding Specialist. Jane managed and converted new merchants from other payroll providers to Square Payroll, providing customer support and training. Jane also provided feedback to improve the onboarding product and customer experience.

From 2016 to 2019, Jane worked as a Product Analyst at Life360, where they analyzed product data and made recommendations for improvement.

In 2019, they joined JUUL Labs as a Senior Analyst in Customer Operations, where they handled customer support and operations.

Most recently, Jane has been working at Nextdoor as a Business Analyst in Customer Support Planning & Analytics since November 2020.

Jane Ho obtained a Data Science Certification from General Assembly in 2015. Jane also holds a Bachelor's Degree in Economics from the University of California, Berkeley. No specific information was provided regarding the duration or dates of their undergraduate education.