Chelsea Pirente

Principal Customer Success Manager at Nexthink

Chelsea Pirente has a diverse work experience spanning over multiple companies and roles. Chelsea is currently working at Nexthink as a Principal Customer Success Manager, a role they started in January 2023. Before that, they worked as a Senior Customer Success Manager at Nexthink from April 2021 to January 2023.

Prior to joining Nexthink, Chelsea worked at Ivanti where they held the position of Sr Customer Success Manager from December 2017 to April 2021. Chelsea'sresponsibilities included developing an understanding of each customer's business objectives and supporting their successful adoption of Ivanti products.

Before Ivanti, Chelsea worked at LANDESK Software as a Sr Project Manager from December 2014 to December 2017. In this role, they successfully implemented various products in the Landesk/Ivanti portfolio and collaborated with the sales account team.

Chelsea's earlier work experience includes roles at XO Communications and Teltrust. At XO Communications, they held different positions including Operation Support Manager, Operational Support Manager, West Region Lead, and Area Client Services Manager. Chelsea'sresponsibilities involved managing market backlog, finance reconciliation, and facilitating account reviews.

At Teltrust, Chelsea worked as a Call Center Assistant Manager, overseeing a team of call center supervisors and ensuring quality calls and low call times through ongoing training and quality assurance.

Overall, Chelsea Pirente has a strong background in customer success management and project management, with a focus on supporting customers and ensuring their successful adoption of technology solutions.

Chelsea Pirente attended the University of Utah from 1995 to 1998, where they earned a Bachelor of Science (BS) degree in Sociology. Prior to that, from 1993 to 1995, they attended Southern Utah University, although it is unknown whether they obtained a degree or pursued any field of study there. In terms of additional certifications, they obtained the Nexthink Infinity Fundamentals certification from Nexthink in May 2023.

Links

Timeline

  • Principal Customer Success Manager

    January, 2023 - present

  • Senior Customer Success Manager

    April, 2021

View in org chart