Sarah Mortimer is a seasoned Customer Success professional currently serving as a Senior Customer Success Manager at Nexthink, following the acquisition of AppLearn® in March 2024. With a robust background in customer success management, Sarah has held senior roles at various organizations, including Nivo, where a successful Customer Success Programme was developed, achieving a remarkable 98% Gross Retention Rate. Prior experiences include managing a substantial portfolio at Mobysoft Ltd, contributing to the growth of SafetyCulture's EMEA operations, and fostering customer relationships at IAM Cloud and TrackMaven. Educational achievements include a Master’s Degree in History from The University of Manchester and a BA in History from George Mason University.
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