Caio Martins

Caio Martins has extensive experience in IT support and customer success, currently serving as a Customer Success Analyst at Nextios since April 2023, where responsibilities include managing service lifecycle, creating and presenting FinOps, crisis management, and overseeing changes and tickets. Prior to this role, Caio was a Team Leader at MC1 - Win The Market from November 2020 to December 2022, focusing on IT vendor management, documentation, and user support. Additional experience includes roles as a TI support analyst at Nextios and Trade Contabilidade, and as a Pleno Support Analyst at Ion Consultoria, involving client needs assessment and technical support. Caio holds a Technologist degree in Systems Management, Networks, and LAN/WAN from Estácio, completed in 2009.