Nextipedia
Mira Hayashi is an accomplished professional with extensive experience in customer experience and support across various industries, including e-commerce and SaaS. Currently serving as Co-Founder and Consultant at Nextipedia, Mira focuses on developing customer experience strategies and optimizing operational workflows. Prior roles include Director of Customer Service at Pantastic, where Mira established the customer support division, and Training & Process Manager at HopSkipDrive, developing hiring and training protocols. With a background as Co-Founder and Creative Director at JabberBug Media, as well as various roles in the entertainment industry, Mira also holds an MFA in Theater from DePaul University and a BA in Theater from the University of Alaska Anchorage.
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Nextipedia
Nextipedia is the next wave of highly experienced ecommerce specialists providing tech-enabled services to merchants, agencies, ecommerce tech apps, and affiliates. Our Services: 1. Merchant Support Teams Increase customer adoption and satisfaction with our customer-obsessed experts. We provide dedicated support to enhance your customer service operations. From handling inquiries to resolving issues, we ensure your customers receive top-notch assistance. 2. Ecommerce Optimization and Enablement We bridge the gap between tech and services to help you maximize sales. With our personalized approach to ecommerce optimization, we create engaging shopping experiences, improve merchandising strategies, and implement effective personalization techniques. 3. Tech Staff Augmentation Augment your tech team with our skilled professionals. Whether you need additional developers, designers, or project managers, we have the expertise to seamlessly integrate with your existing team. 4. Marketing Campaign Creation or Optimization Get proven data-driven revenue from our best-in-class marketing team. We will work with any budget size to provide marketing leadership and execution for: paid ads, email, website optimization, content, and marketing operations. Why We Stand Out 1. Time-to-Value Immediately leverage our highly experienced ecommerce specialists. Skip the red tape and get projects done right away. 2. Custom Expertise We tailor our services from strategic insights to additional resources in order to meet your unique needs and goals. 3. Hands-On Support Get personalized, white-glove support from day 1. We ensure you receive the assistance you need every step of the way.