Nexus Open Systems
Andrew Joy is an experienced technical leader with a strong background in IT service management. Currently serving as Head of the Technical Department and Service Delivery Manager at Nexus Open Systems since February 2018, Andrew oversees the resolution of incidents within an ITIL framework. Prior experience includes a role as Technical Support Team Manager at KCOM from July 2005 to January 2018, where responsibilities encompassed managing multiple teams to meet service level agreements (SLAs) for various technologies, as well as leading the customer services department focused on Eclipse branded customers. Andrew began their career at KCOM in various support analyst roles, providing 1st and 2nd line technical assistance. Educational qualifications include a Bachelor of Science degree in Internet Computing from the University of South Wales and foundational education at The King's School, Ottery St Mary.
Nexus Open Systems
Established for 25 years, we are an Exeter-based, award-winning business IT provider. Our head office is situated in Pynes Hill, Exeter, and we have three further offices in Bristol, Cardiff and Birmingham. We’re ISO27001 accredited in information security and have diverse customers across the UK. Our core offering is managed IT support, and we’re a Microsoft 365 specialist. We can help with strategy and consultancy, cyber security, unified communications, cloud data backup (using our award-winning Nexus Cloud Connect), networking, hardware and software support, data storage, virtualisation and dark web monitoring.