Aline BASTIN

Director of Customer Success at Nexway

Aline Bastin has a diverse work experience spanning various roles and industries. Aline is currently the Director of Customer Success at Nexway, where they lead a team and ensures client onboarding, adoption, satisfaction, and account retention. Prior to this, they held the position of Lead of Customer Success at Nexway, managing and growing a team while implementing best practices and improving processes. Before that, Aline was the Onboarding Team Leader at Nexway, where they established trust relationships with customers and facilitated the implementation and launch of new solutions. Aline also worked as the Digital Catalog Manager, supervising content integration and improving productivity at Nexway. Prior to joining Nexway, Aline worked as a Communication Officer at Cassiopée Consultants, a Client Advisor at Apec - Association Pour l'Emploi des Cadres, and a Graphic Designer/Trainer as a Freelancer. Aline began their career as a Web Designer at A-SIS and Défitech Multimédia.

In 1998, Aline Bastin attended the Ecole Supérieure d'Art et Design Saint-Étienne (ESADSE), where they pursued a DNAP (Bac +3) degree in Communication numérique et média / multimédia.

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Timeline

  • Director of Customer Success

    December, 2019 - present

  • Lead of Customer Success - Monetize Solutions - Onboarding, Expand & Retain

    June, 2018

  • Onboarding Team Leader - Monetize & Connect Solutions

    November, 2016

  • Digital Catalog Manager

    September, 2010

  • Digital catalog Production Assistant

    June, 2006

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