Rafael Gadelha

Rafael Gadelha has a diverse work experience spanning various roles and industries.

Rafael currently works at Nexway as a Digital Operations Agent, a position they have held since February 2022. Rafael is also a Customer Success Manager at the same company, starting in March 2023.

Prior to Nexway, Rafael worked at Take Blip as an Implementation Success Manager from March 2021 to February 2022.

Rafael also has experience in event management, having worked as a Staff member for Customer Success Meetup Brasil from July 2019 to August 2021.

Additionally, Rafael worked in political marketing as a Digital Content Creator from September 2020 to November 2020.

Rafael has also worked in customer service, holding a role as a Customer Service representative at Inteligência XXI from January 2020 to September 2020.

Rafael briefly worked as a Digital Marketing Analyst at LAPON INDUSTRIA FARMACEUTICA from November 2019 to December 2019.

Previously, they worked in social media management at Cordão Coletivo from June 2019 to September 2019.

Rafael also has experience in customer success analysis, working as a Customer Success Analyst at CLIN - Plano Odonto Digital from October 2018 to April 2019.

Earlier in their career, they worked as a Research and Mapping Agent at the Brazilian Institute of Geography and Statistics (IBGE) from July 2014 to July 2017.

Rafael began their career as a Content Intern at Mercado Comunicação in 2012.

Rafael Gadelha completed their Bachelor's degree in Advertising from Universidade Federal de Pernambuco from 2008 to 2014. Rafael also briefly studied at Universidade Católica de Pernambuco in 2008 and 2009, although the degree obtained is not specified.

In terms of additional certifications, Rafael obtained various qualifications throughout their career. In 2018, they obtained the certifications in Inbound Marketing, Digital Content and Copywriting from Rock Content, and Facebook Ads, Facebook, and Instagram from Facebook. In 2020, they completed the certification in Fundamentals of Inbound Marketing for Managers from Resultados Digitais and UX/UI: Fundamentals of Interface Design from Universidade de São Paulo. In 2021, they obtained the certification in Liderança de Negócios com Cultural Ágil from Digital Innovation One Inc. There are also two certifications mentioned, Customer Success - How to attract and keep customers from Sebrae, and Fundamentals of Customer Experience from Tracksale, but no specific information regarding the completion or dates of these certifications is provided.