Irfan Tai

Irfan Tai is a seasoned professional in the field of quality assurance and customer relations, with a current role as Complaints Quality Assurance Specialist at NFU Mutual since May 2018. In this position, Irfan is responsible for identifying and leading improvements through quality assurance audits, ensuring compliance with regulatory requirements and industry best practices to enhance customer service. Previously, Irfan served as a Best Practice Specialist at NFU Mutual, focusing on oversight and achieving optimal customer outcomes, and as a Monitoring and Assurance Officer at Cabot Credit Management, where expertise in root cause analysis, risk, compliance, audit, and quality assurance was developed. Irfan is an alumnus of Coventry University.