Rich Todd

Rich Todd has extensive work experience in the insurance industry. Rich began their career at E&L Insurance as a Senior Claims Adjudicator in April 2006 and later became a Claims Team Leader in May 2008. In June 2011, they joined NFU Mutual as a Motor & Personal Underwriter and transitioned to the role of Regional Motor Claims Team Leader in June 2012. Rich then held various managerial positions within NFU Mutual, including Regional Transition Partner and Motor & Personal Underwriting Operations Manager. In January 2019, they became a Business Change Manager for the CRM Programme. In 2021, they were appointed as the National Motor & Personal Underwriting Change & Support Manager, and in January 2022, they assumed the role of Change Delivery and Continuous Improvement Lead.

Rich Todd completed their Leadership Programme at Henley Business School in 2017. Prior to that, they attended Huntington Sixth Form College in York from 2003 to 2005, where they earned their A-levels in IT, Business & Finance, and other subjects. Rich also attended Huntington School in York from 1997 to 2002, where they obtained their GCSE's in Maths, Science, English, and other subjects. In addition to their formal education, they have obtained several certifications, including Agile Change Agent, Lean Six Sigma Green Belt, Managing Benefits, COPC® Management Training Series - Certified Professional Manager, Change Management Practitioner, PGA in Service Operations Management, and DIP CII.