NFU Mutual
Sara Western is a Propositions Consultant and Experience Design Consultant at NFU Mutual since September 2019, where responsibilities include facilitating Customer Journey Mapping and Service Design workshops for High Net Worth GI products and contributing to the development of the CX Blueprint. Prior experience includes serving as a Professional Trainee, where strategic plans were created for the Midlands and East regions and support was provided to the Regional Manager. Earlier, Sara held a position as a Front of House Assistant at Wyevale Garden Centres. Academically, Sara holds a Bachelor of Arts degree in English Language and Literature from the University of Birmingham and has completed GCSEs and A-Levels at Saint Martin's School.
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NFU Mutual
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At NFU Mutual, we do things differently. We take the time to understand the needs of our customers, offering personal face-to-face service through more than 295 Agency offices nationwide. And, because we’re a mutual, the people that matter to us most are our customers. When we started in 1910, our aim was to encourage farmers around Stratford-upon-Avon into the newly established farming union through cost price insurance. Before long, the business expanded beyond it's Midlands home, establishing branches across the United Kingdom. As farming diversified, so did we. Growing beyond agricultural insurance we used our life assurance, investments and pensions expertise to provide individuals and businesses with our renowned customer service. Today, our people continue to build relationships with their local communities, taking the time to understand their individual needs so that we can offer the insurance cover appropriate to them.