Holly Smith

Holly Smith is a Senior Risk Specialist at NGM Group, contributing to the Customer & Digital Innovation team following the merger of Greater Bank and Newcastle Permanent Building Society. With a robust background in insurance and people management, Holly develops skills in the finance industry while emphasizing emotional literacy and trust-building. Previously, Holly served as a Claims Management SME Lead at Coal Services Pty Limited, where they played a pivotal role in transforming claims processes. They also possess extensive experience in case management and underwriting across various insurance sectors, notably in NSW workers' compensation and the coal industry. Holly is actively enhancing their expertise through ongoing education, including certifications in management and financial services marketing.