Yakir Kandlik Eltanani

Yakir Kandlik Eltanani is an experienced IT professional with a strong background in software testing and technical support. Currently serving as a Software Tester at NHS Lothian since August 2020, Yakir previously worked for Zonal Retail Data Systems as a Help Centre Analyst, providing second-level IT support across various products from July 2012 to August 2020. Earlier roles include Lab Manager and Senior Internet Support Team Manager at 012 Smile, where responsibilities included supervising teams, defining methodologies for VoIP and Wi-Fi installations, and solving complex technical issues. Yakir began a career in technical support as a Senior Internet Support Representative at 012 Golden Lines and has also served as a Technical Guide for community relations. Educational qualifications include a B.A. in Education and Psychology from The Open University and certifications such as CCNA and MCP for Windows Server.