nib New Zealand
Hannah Harris is an experienced professional currently serving as the Customer Care Manager at nib New Zealand since May 2016. In this role, Hannah leads the Customer Care team, overseeing both Customer Care Consultants and Health Cover Consultants, and is responsible for meeting service level agreements (SLAs) and key performance indicators (KPIs). Previously, Hannah held positions as a Project Coordinator, Claims Assessor, and Senior Customer Interaction Specialist within nib, where Hannah gained expertise in health insurance claims assessments and customer service management. Hannah's career began at Walker and Hall as a Sales Associate. Academically, Hannah holds a Bachelor of Arts in Communication and Media Studies from The University of Auckland and a proficiency certificate in Medical Terminology from Auckland University of Technology.