Michael Kearns is an experienced Customer Success professional currently serving as a Customer Success Manager at Joli since October 2025, focusing on enhancing brand engagement for hospitality operators through social content. Prior experience includes leading the Customer Success team at Wireless Social from May 2022 to October 2025, where Michael earned the RMI Rising Stars award in January 2024. Roles at Wireless Social encompassed Senior Customer Success Manager and Customer Success Executive, assisting operators with tailored solutions for guest wifi experiences. Earlier, Michael worked as an Account Manager at EKM and Aqua Cure Ltd, where responsibilities involved onboarding clients and enhancing eCommerce strategies. Additionally, Michael held marketing positions at Skiffl and IRS Limited. Academic credentials include a Bachelor of Science in Business Communications from Liverpool John Moores University.
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