Amit Kumar is a seasoned professional with extensive experience in business transformation and consulting within the telecommunications and technology sectors. Currently serving as a Lead Business Consultant at NICE Ltd since November 2022, Amit focuses on delivering consulting services that enhance customer experience through industry best practices. Prior roles include Principal Consultant at Wipro Digital, where digital transformation for contact centers was the main focus, and Senior Manager at TCTS Australia, leading initiatives to boost digital capabilities for a major telecommunications provider. Amit's background encompasses various consultancy and analytical roles across multiple companies, including Tata Communications Transformation Services and Accenture Management Consulting, where responsibilities ranged from driving operational improvements to managing complex transformation programs. Amit holds a PGDM in Finance and Marketing from the Management Development Institute and a B.Tech in Electronics and Communication from Shanmugha Arts, Science, Technology and Research Academy.
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