Bruce Pollock

Bruce Pollock is an accomplished professional in customer experience management with extensive expertise in strategy and operations. Currently serving as Value Principal at NICE since October 2020, Bruce Pollock focuses on delivering exceptional customer experiences across various touchpoints. Prior to this role, Bruce Pollock founded Bruce Pollock Strategies, providing strategic advice on customer experience management from September 2019 to September 2020. Bruce Pollock has held significant positions at Teleperformance as Vice-President and Executive Business Partner, and at West Corporation, where responsibilities included leading business development and CX initiatives. Bruce Pollock co-founded Voci Speech and contributed as a Customer Experience Management Consultant from November 1998 to April 2001. Bruce Pollock holds an MBA from Ivey Business School at Western University, a BA in Political Science from The University of British Columbia, and completed an Executive Education Program at Northwestern University, in addition to business negotiation training from Karrass Ltd.