Cai Viola is a seasoned professional with a comprehensive background in account management and customer support spanning over two decades. Currently serving as a Technical Account Manager at NICE since August 2023, Cai previously held the position of Customer Support Manager at Hybrids Team, where the focus was on enhancing customer satisfaction and managing daily operations. At TCL.Online Services Incorporated, Cai worked as a Program Manager responsible for team development, strategic planning, and customer advocacy for North American clients. Prior experience includes roles as Process Manager at HCL Technologies, Team Lead at Convergys, Assistant Center Manager at Teleperformance, Sales Coach at Dell, and Technical Support Representative at People Support. Cai holds a Bachelor's degree in Computer/Information Technology Administration and Management from Colegio de San Juan de Letran.
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