Celso P. is an experienced professional in workforce planning and analysis, currently serving as Supervisor at NICE since November 2023. Responsibilities include oversight of teams involved in forecasting, capacity planning, budget planning, scheduling, and real-time management. Prior to NICE, Celso P. worked at American Express from March 2021 to November 2023, first as Workforce Team Lead, focusing on team development and goal-setting, and then as Workforce Business Analyst, providing operational support and process improvement strategies. Other previous positions include Global Resource Planner at SYKES, Workforce Management Assistant Expert at TDCX, Workforce Management Senior Officer at United Overseas Bank Limited, and Global Workforce Real Time Analyst at Citigroup Business Process Solutions. Celso P. holds a Bachelor of Science in Entrepreneurial Management from the Polytechnic University of the Philippines.
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