Charlene Gillam has extensive experience in customer service automation and management, spanning several roles at NiCE since December 2006, including Solution Sales Executive for both Customer Service Automation and Performance Management, Director of Value Realization Services, Manager of Product Managers in Quality Management, Regional Client Manager for the West Region, and Practice Manager in Business Consulting. Prior to NiCE, Charlene held the position of Director of Customer Care at Bekins Van Lines and was the Manager of Quality Assurance and Transaction Monitoring at UScellular. Charlene began a career in customer service as an Area Manager at AT&T and holds a Bachelor of Arts in Liberal Arts from Eastern Illinois University, earned between 1988 and 1992.
This person is not in the org chart
This person is not in any teams
This person is not in any offices