Chirag Vadgama

Chirag Vadgama is an experienced technology manager specializing in product services and geographic information systems (GIS) at NICE since August 2016, where responsibilities include Level 3 CTI and recording support and assisting professionals with implementation issues. Prior to this role, Chirag worked at Avaya from December 2014 to July 2016 as a customer service specialist, providing Level 2 support for Avaya's cloud-based solutions. Previous positions include telecom engineer roles at Onward eServices Ltd and ITSource India Tech Pvt. Ltd., focusing on VOIP services troubleshooting and support for clients like Morgan Stanley. Chirag holds a Bachelor's Degree in Electronics and Telecommunications Engineering from G.H. Raisoni Society's College of Engineering and Management and a Diploma in Electronic and Telecommunication Engineering from Muchhala Polytechnic.