Crystel Shepherd

Crystel Shepherd is an experienced sales and client management professional currently serving as the Director of Premier Sales at Omilia - Conversational Intelligence since January 2023. With a long tenure at NICE CXone, Crystel has held multiple roles including Senior Key Account Manager - Sales and Customer Success Manager, focusing on building long-term partnerships with enterprise customers and driving revenue through cross-sell and up-sell efforts. Previous positions include Client Services Director at Thomas L. Cardella & Associates and Global Contact Services, as well as serving as AVP Marketing Product Manager at Bank of America, where marketing campaigns were successfully managed within a significant budget. Crystel's career demonstrates a consistent ability to secure additional work and foster client relationships across various organizations.