Dr. Jacob Chicote, DBA, MBA, currently serves as the Manager of Global Technical Support at NICE since May 2022, where responsibilities include managing enterprise customer breakfix cases, ensuring compliance with KPIs and SLAs, and maintaining strong relationships with customers and internal teams. Prior to this role, Jacob held the position of Network Operations Center Supervisor at Verizon Business from January 2017 to June 2022, overseeing network operations for Fortune 500 clients and ensuring compliance with Company policies and ISO standards. Jacob's career also includes roles at Virtela Technology Services Incorporated and Accenture Philippines, focusing on network engineering and operations. Educational qualifications include a Doctor of Business Administration, an MBA from Singapore Business School, and a Bachelor of Science in Computer Engineering. Currently pursuing a second DBA at Lyceum Northwestern University, Jacob brings a wealth of experience and expertise in technical support and network operations.
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