Graeme Gabriel has a robust background in workforce management and customer success, currently serving as a WFO Solution Consultant at NICE Ltd since October 2021. Previously, Graeme held positions such as Sales Engineer at Calabrio, Inc. and Customer Success Manager at InVision Group, where expertise in enhancing employee and customer satisfaction was developed. Graeme also worked as a Strategic WFO Consultant at Vluent Workforce Management and Verint, focusing on pre-sales, services, and performance management across various sectors. Starting a career at AIR MILES Reward Program, Graeme advanced from an agent to Planning Manager, gaining comprehensive experience in resource planning and analytics within the contact center industry.
This person is not in any teams
This person is not in any offices