Greg Ohlson is a Senior Professional Services Engineer at NICE CXone since December 2018, specializing in implementing call center software solutions and serving as a Subject Matter Expert for dialer and SMS within the Professional Services Department. Ohlson has a strong foundation in call center operations, leveraging past experience to establish best practices and foster collaborative relationships with clients through effective communication. Previous roles include a Credit Risk Analyst and Customer Service Representative 3 at Visa from September 2006 to December 2018, providing support for merchants, and an Assistant Manager at New York Pizza Patrol from July 2010 to June 2014, managing staff and scheduling. Ohlson also served as an Escalation Specialist at Harland Clarke from September 1996 to September 2006. Education includes attendance at Eastlake High School from 1993 to 1995.
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