Hetal Mehta is a seasoned technical professional with extensive experience in account management and technical support. Currently serving as a Sr. Technical Account Manager at NICE since August 2021, Mehta previously held the position of Technical Account Manager/Enterprise Support Engineer at 8x8 from December 2016 to September 2021, where complex customer issues were resolved while maintaining trusted relationships. Prior experience includes a role as Principal Technical Support Engineer at ARRIS Inc. from April 2005 to December 2016, managing video broadcast and network topologies, and earlier positions as a Network Consultant at Iqara and Network Engineer & Metasolv Administrator at British Gas Broadband, involving expertise in WAN/LAN technologies and network setups. Mehta holds a Bachelor of Engineering in Instrumentation from P V P Engineering College and certifications in CCNP and CCNA from Hello Computers.
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