Jaime Quiroga Bseet

Principal Technical Account Manager at NICE

Jaime Quiroga has a diverse work experience spanning over three decades. Jaime Quiroga currently holds the position of Principal Technical Account Manager at NICE CXone, where they are responsible for customer transition and satisfaction. Prior to this role, Jaime worked as an IT Implementation/Transition Manager at Dell Technologies, where they bridged the gap between sales and technical delivery implementation. Jaime Quiroga also has experience as a Scrum Team Member at Agile For Patriots, where they actively participated in various Agile practices and methodologies. Earlier in their career, Jaime worked at Verizon as a Senior Global Equipment Implementation Engineer and a Senior Engineer in VoIP planning. Jaime Quiroga also had roles at Accenture, Samsung, MCI WorldCom, and the US Marine Corps, where they gained extensive technical expertise and project management skills.

Jaime Quiroga BSEET, M.S., ITILv4, PSM-ll, PSPO, PSK, SA holds a Master of Science (M.S.) degree in Telecommunications from Southern Methodist University. Prior to that, they obtained a BSEET degree in Electrical, Electronic and Communications Engineering Technology from DeVry University.

In addition to their formal education, Jaime has acquired multiple certifications. Jaime Quiroga completed the Leading without Formal Authority course from LinkedIn in February 2021, and the High-Stakes Communication course from LinkedIn in January 2021. In October 2020, they obtained the CompTIA Network+ certification from Udemy.

Jaime holds the IT Information Library Foundations Certification (ITIL), which they obtained from AXELOS Global Best Practice in September 2020. Jaime Quiroga also completed courses in Measures and Metrics Using the ITIL 4 Framework from Dion Training Solutions in September 2020, and ITIL Foundation 4 First Look from LinkedIn in July 2020.

In the domain of Scrum, Jaime has achieved several certifications. Jaime Quiroga obtained the PSK - Professional Scrum with Kanban certification from Scrum.org in July 2020, and the PSM ll - Professional Scrum Master Advanced certification also from Scrum.org in the same month. Additionally, they hold the PSPO - Professional Scrum Product Owner certification, obtained in June 2020, and the PSM - Professional Scrum Master certification earned in March 2018.

Furthermore, Jaime has obtained the Certified SAFe 4 Agilist certification from Scaled Agile, Inc. in April 2019. Lastly, they completed the Scrum: The Basics course from LinkedIn in February 2018.

It is important to note that no strong assumptions were made regarding Jaime Quiroga's education history outside of the provided information.

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Timeline

  • Principal Technical Account Manager

    July, 2021 - present

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