James RK D. is a seasoned Portfolio Solutions Engineer at NICE inContact, specializing in CCaaS technologies and integration solutions since March 2021. With extensive experience in pre-sales and post-sales technical demonstrations, James excels in communicating complex concepts to non-technical audiences and has successfully collaborated with C-Suite stakeholders across various industries. Previous roles include Solutions Engineer at Vidyo and Senior Solutions Engineer at Fonolo, where James was instrumental in conducting technical presentations, managing client relationships, and supporting product implementations. James holds a Bachelor of Arts from the University of Toronto and certifications from the Cisnet Cisco Networking Academy and Ryerson University in project management and networking.
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